Refund Policy
At WeGlow, we want to be fair and transparent about refunds. Please read this policy carefully.
Medical Care & Program Fees
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Medical consultation and care program fees are non-refundable once services have started.
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This includes:
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Provider review
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Medical evaluation
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Ongoing care access
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These fees cover professional medical services that cannot be reversed once provided.
Medication Refunds
Because medications are regulated and prescribed:
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Medication fees are non-refundable once shipped
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We cannot accept returns of opened or used medication
This is for safety and legal reasons.
Damaged or Broken Medication (Broken Vial)
f you receive medication that is damaged, leaking, or broken, please follow the steps below.
What to do:
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Do not use the medication
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Take clear photos of:
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The damaged vial
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The shipping box and packaging
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Contact us within 48 hours of delivery
📧 Email: support@weglow.com
📞 Phone: (572) 231-6941​
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What happens next:
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We will submit the report to the dispensing pharmacy
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The pharmacy will review and evaluate the damage
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If approved by the pharmacy, the medication may be:
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Replaced, or
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Addressed according to the pharmacy’s policies
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Replacement decisions are made by the pharmacy after evaluation.
Lost or Delayed Shipments
If a shipment is delayed, lost, or marked delivered but not received:
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Contact our support team as soon as possible
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We will work with the pharmacy and shipping provider to investigate and assist
Refunds or replacements are handled on a case-by-case basis.
Cancellations
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You may cancel your program at any time
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Future charges will stop after cancellation
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Charges for services already provided are not refundable
Changes to This Policy
We may update this Refund Policy at any time.
Any changes will be posted on this page.
Contact Us
If you have questions about refunds or damaged medication, contact us:
📧 Email: support@weglow.com
📞 Phone: (572) 231-6941